Customer Care Representative

With over 30 years in business and more than 40,000 customers served, HomeSpec is a leader in basement, crawl space, and foundation repair. We’re on a mission to redefine the construction industry by providing remarkable experiences for our customers, and that starts with our team.

We’re looking for an energetic, organized, and customer-focused Call Center Representative to join our collaborative team. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

What You’ll Do

• Answer customer calls and respond to all inquiries with professionalism and courtesy
• Efficiently schedule sales appointments
• Follow up with customers to address questions or concerns
• Keep accurate, up-to-date customer records in our system
• Provide support to internal departments as needed
• Ensure each customer interaction results in a positive and remarkable experience

What We’re Looking For

• At least 3 years of proven customer service experience; call center background strongly preferred
• Exceptional telephone and interpersonal communication skills
• Strong multitasking and problem-solving abilities
• Experience with Salesforce or similar CRM software (preferred)
• Availability to work Monday–Friday, 8am–6pm, with rotating Saturday shifts

What We Offer

• A trusting, respectful, and fun culture
• The best tools and training to help you succeed
• A team you can be proud of
• Real opportunities for growth and development
• Competitive pay starting at $18-$20/hour
• PTO and Sick/Personal days
• Health, Vision, Dental and Life Insurance options

Ready to Make a Difference?

If you’re looking for a workplace where your contributions are valued and your growth is supported, apply now and join the HomeSpec team. Let’s redefine the construction industry—together.